Returns & Refund Policy

Last updated: 5 October 2026

We want you to be happy with your purchase from Eurosoul UK. This policy explains your rights if you change your mind or if something is wrong with your order. It does not affect your statutory rights under UK law.

Changed your mind? 14-day right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order for any reason within 14 days of the day you receive your goods.

  • To cancel, email us at Support@eurosoul.co.uk with your order number and a clear statement that you wish to cancel.
  • You then have 14 days from telling us to send the item back to us.
  • Please contact us before returning anything so we can give you the correct return address and instructions.
  • Items must be returned in a resalable condition, unused where possible, and in their original packaging with all accessories included. You are responsible for taking reasonable care of the goods while they are with you.
  • For hygiene reasons, personal grooming products that have been unsealed or used after delivery cannot be returned for a change-of-mind refund, in line with the hygiene exception in the regulations.
  • Unless the item is faulty or we sent the wrong item, you are responsible for the cost of returning it to us. We recommend using a tracked service, as we cannot be responsible for items lost on the way back to us.

Refunds

  • We will refund the price you paid for the item, plus the standard delivery cost you paid, within 14 days of receiving the returned item (or of receiving proof that you have sent it back, if earlier).
  • Refunds are issued to the original payment method. You do not need to do anything to receive it.
  • If you chose a more expensive delivery option than our standard option, the extra cost is not refundable.

Faulty, damaged or incorrect items

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If your item arrives faulty, damaged or is not what you ordered:

  • Email us at Support@eurosoul.co.uk as soon as possible with your order number and clear photos or a short video showing the problem.
  • Within 30 days of delivery you have the right to reject the item and receive a full refund, including the delivery cost.
  • After 30 days, you may be entitled to a repair or replacement, and if that is not possible, a refund or price reduction.
  • We will cover the reasonable cost of returning a faulty or incorrect item, and will confirm how to return it when you contact us.

Cancelling before dispatch

If you would like to cancel your order before it has been dispatched, email us as soon as possible with your order number and we will cancel it and refund you in full where we are able to.

Contact us

Eurosoul UK
108 Cleveland Road
Manchester
M8 4QY
United Kingdom
Email: Support@eurosoul.co.uk